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Часто задаваемые вопросы

Do you have a garage?
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Yes, the Alpenroyal has several garages with free parking.

From what time is check-in and until what time is check-out?
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Check-in is guaranteed from 4 p.m., while check-out is expected by 11 a.m.

Are dogs allowed?
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Small dogs are allowed on request and at an additional cost. We also have our own dog guidelines that must be observed. To view our dog policy please click here.

Is there Wi-Fi?
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Yes, we have a fast connection through fibre optics.

What are your cancellation conditions?
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The cancellation conditions vary depending on the period. For more information, please click here.

Do you have connecting rooms?
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Yes, we have different possibilities to connect and combine rooms.

Do you have single rooms?
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We have different categories of single rooms and, of course, double rooms for single use.

In what style are the rooms furnished?
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The majority of our rooms are furnished in the classic traditional alpine style. The only exception is the Junior Suite de Luxe, which is furnished in a modern alpine design style.

Do you have a kids club?
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Yes. The kids club is open every day. The entertainment varies depending on the period. For more information click here.

Is the Alpenroyal Spa also accessible to non-hotel guests?
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No, the Alpenroyal Spa and the pools are exclusively reserved for hotel guests.

Is a late check-out possible?
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It is only possible to confirm a late check-out on the day before departure, subject to availability, for a surcharge of €100 until 6:00 p.m. After 6 p.m. the full overnight price will be charged.

Where is the Alpenroyal located?
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The hotel is situated in a very sunny and panoramic position, just 8 minutes' walk from the center of Selva.

 

Do you offer a shuttle service?
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Yes, we offer a shuttle service within the centre and to the Selva cable cars during the day (on request).

 

How do you manage different food intolerances?
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We are happy to make a note of intolerances and allergies at the time of booking. On arrival, the details can be discussed directly with our Maitre d’hotel.

In which restaurant is the half board dinner served?
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With half-board, dinner is served in our Le Stuben Restaurant.

How does it work if we want to dine at the Alpenroyal Gourmet Restaurant - 1 Michelin Star?
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If you would like to dine in the Alpenroyal Gourmet Restaurant -1 Michelin star, €20 per person will be deducted from the reservation price (only if half-board is booked). You can dine á la carte in the award-winning restaurant.

Is it possible to have lunch instead of dinner with half board booking?
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No, unfortunately that is not possible.

Can I have something to eat in the afternoon?
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Gladly, as we offer warm meals throughout the afternoon.

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